Invincible Jakarta Terms And Condition
PRICES & PAYMENT:
All prices are listed in Indonesian Rupiah. We reserve the right to alter prices at any given time without prior notice.
We accept the following forms of payment:
Sales tax will be charged on all In-Store and Online purchases
All payments are processed using SSl Encryption Technology. Secure Sockets Layer (SSL) is a protocol developed for the secure transmission of private information over the internet. SSl utilizes a private key to encrypt your personal information including credit card information while it is transferred over the internet.
SHIPPING & HANDLING
All orders ship within 48 hours working days only. Once an order is in the allocation and processing stage, orders cannot be cancelled.
Domestic shipping will be fulfilled by JNE or SiCepat. International shipping will be fulfilled by DHL (coming soon). Customers will be emailed tracking information as soon as their order has been shipped. Shipping times are estimated during the checkout process and should be interpreted as such. Shipping times may vary based on location and/or service. We do not guarantee these shipping times as a third party handles delivery, and variances are out of our control.
International Buyers: Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and Invincible has no control over them. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to re-import the items. Additionally, shipping fees will not be refunded. In many cases, the cost to retrieve the items back to Invincible will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to encourage any payment of duties/taxes for you to retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.
Packages sent back to Invincible as “Return to Sender” can be re-shipped at the buyer’s expense unless the error is ours our the carriers. In these cases, we can re-ship the package at our expense.
RETURNS/REFUNDS & EXCHANGES:
We apologize that your item did not work out.
Returns will only be accepted for items within 3 days from delivery of the product. Refund will takes 7 - 14 working days from submitted request. ALL SALE/CLEARANCE items and any LIMITED RELEASE products are considered FINAL SALE and will NOT be eligible for exchange/return/refund unless error is on our end. There are some other products that may not be eligible for return as well. This information will be reflected on the product page. Once a return is started, please note that all tags must be attached; the packaging must be intact, and the product must be unused/unworn. Please DO NOT tape the shipping label directly to any shoe box. This makes the product unsellable and these packages will be refused and returned to the sender. Once the return is processed, the customer will be granted an online store credit equal to the amount of item(s) returned, minus the return shipping fee (fees vary by size, weight and location). A shipping label will be generated upon request of a return. The online store credit CAN NOT be used for in-store purchases or phone orders.
Please note that orders made with “bot” type services and back links will be cancelled at our discretion. It is not our responsibility to control a buyer’s “bot.”
RAFFLES & DRAWINGS
RAFFLE/DRAWINGS ENTRIES CAN NOT BE CANCELLED, orders will automatically be processed if won, and all sales are final. Please submit only one entry unless you would like to own more than one unit. By entering a raffle or drawing you will be receiving future periodic emails about Invincible products and releases. You can opt out of the email program at anytime.